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Health Literacy is
“the degree to which individuals have the capacity to obtain, communicate, process, and understand health information and services needed to make appropriate health decisions.”

(Affordable Care Act, 2010)

Tools & Resources

Kentucky Health Insurance Literacy Training Modules


  • Module 1.1: Health Insurance Literacy Introduction Dr. Jean Edward, University of Kentucky
  • Objectives
    • Define health insurance literacy
    • Describe current statistics on Health Insurance Literacy in the US and Kentucky in specific
    • Recognize the impact of limited Health Insurance Literacy on access to healthcare services


  • Module 2.1: Understanding Health Insurance in Plain Language Elizabeth Edghill, Family Health Centers
  • Objectives
    • Share strategies for explaining the broad concept of health insurance in plain language
    • Examine what one needs to know about health insurance-costs, terminology, covered services, and networks
    • Share sample resource, wording, and visual representations for defining cost-sharing terms and concepts
  • Module 2.2: Patient Protection and Affordable Care Act (ACA) Malea Hoepf, University of Louisville
  • Objectives
    • Describe at least 2 goals of the ACA
    • List two ways the ACA changed access to health insurance
    • Identify at least one resource to learn more about the ACA in their state
  • Module 2.3: Enrolling in Private Health Insurance Plans Ashley Shoemaker, Family Health Centers
  • Objectives
    • List the key questions and factors that clients need to consider when selecting a health insurance plan
    • Explain the eligibility guidelines, open enrollment and special enrollment periods
    • Help clients effectively compare different health insurance plan options
  • Module 2.4: Enrolling in Public Health Insurance Plans Ashley Shoemaker, Family Health Centers
  • Objectives
    • List the different parts of Medicare, including what services are covered
    • Explain in broad strokes the different categories of Medicaid coverage
    • List the general eligibility requirements for Medicare and Medicaid


  • Module 3.1: Using Health Insurance to Access Care Elizabeth Edghill, Family Health Centers
  • Objectives
    • List situations when one should use their health insurance card
    • Define health insurance terms, costs, and key documents using simple examples and plain language
    • Emphasize the importance of paying premiums and meeting requirements to keep health insurance coverage
    • Share an activity that can be used with individuals or groups to compare and contrast the levels of care in Kentucky’s health care system
  • Module 3.2: Troubleshooting Health Insurance Problems Emily Beauregard, Kentucky Voices for Health
  • Objectives
    • Understand the types and causes of surprise medical bills
    • Learn how to avoid getting a surprise bill and ways to resolve one
    • Understand what issues can be appealed or filed as a grievance
    • Learn the steps of the appeals process and where to go for assistance

Tools for Teaching

These materials have been developed and used by Health Literacy Kentucky members over the past several years. We encourage you to adapt and use them with community members and professionals in your area! We’d love to know about updates you make and audiences that you reach. Connect with us here.

Surprise Medical Billing & Coding Materials

Check out our new one-pagers cobranded from the Kentucky Cancer Consortium, Kentucky Voices for Health, and Health Literacy Kentucky. These one-pagers contain resources for consumers, providers, and policymakers to address billing and coding issues for preventive services that should be free. Start by thinking of three people (or partner organizations) who may find these one-pagers useful and send them a link to the version that would apply to them! 
*The below resources were shared during a webinar hosted by the Kentucky Cancer Consortium on 01/24/2023.

Preventative Services Should Be Free! Here’s What Kentuckians Need To Know:

Covered Services:

Appealing a Medical Bill Resources:


Promoting Health Literacy & Access to Healthcare for Underserved Communities, 2020
Dr. Jean Edward, PhD, RN, CHPE
Assistant Professor | University of Kentucky College of Nursing
Nurse Scientist | Markey Cancer Center

About Us

Health Literacy Kentucky (HLK) is a statewide coalition working for a healthier Commonwealth through improved health literacy. We are a group of advocates, health care professionals, and academic partners who have been volunteering and promoting health literacy initiatives together since 2009.

Learn more!

Health Literacy Kentucky works to:

  • Encourage cross-discipline partnerships for health literacy programs across the state
  • Raise awareness of the issues related to health literacy in communities across the state
  • Provide training for healthcare professionals and healthcare systems
  • Foster the development of ongoing health literacy research in Kentucky
  • Share Kentucky-specific health literacy challenges, interventions, successes, and failures

Steering Committee

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